08/31/2018 Jo Ann Zimmerman
– PURCHASE REVIEW FOR KAIROS WHOLESALE About two weeks ago I made my second purchase from this company. Based on my first purchase, I expected a great experience, and I am happy to report that their customer service this time surpassed even my first transaction with them. To begin, the product I bought promised to be very profitable. However, because it was my biggest single inventory purchase (~$2600) so far, I was a little nervous. In fact, I probably would not have made such a big buy from any other supplier except one, but I felt confident doing so with Kairos. BONUS—Steve worked with me on freight cost and payment to help things go smoothly. Imagine my distress when the pallets arrived with about half the product significantly damaged. I was crushed, not unlike the boxes of baby wipes that filled my small home office, but when I reached out to Steve Gray, he assured me he would take care of it. And honestly, I was completely confident he would; I never felt panicky or overwhelmed. Although this was a huge deal for me, I am well aware it was a puny transaction for Steve and his company. Nonetheless, he treated me like a VIP customer, with the end result being that Kairos has already refunded me for the damaged goods while they pursue matters with the freight company. But wait—there’s more! While Steve was working on my refund, I DID start to get a little anxious about the piles and piles of damaged goods stacked high in my little office area. I reached out to another PS101 partner, Youness Chaibee, and explained my situation. I have done a lot of business with him over the past year or so, and he is very local to me. I asked if he might be able to find a buyer for the product. He responded THE SAME DAY that he had found someone and sent his driver to pick them up yesterday. So not only did I get reimbursed, I can see the floor again 😊 Huge props to both Steve and Youness for being great business partners, as well as Rob Cyr for the terrific resources his group provides. It really IS all about relationships. And Youness, I’m still waiting for more baby pics.